End User License Agreement (EULA)

Last updated: Thu 4 December 2025

This End User License Agreement (“EULA”) is a legal agreement between you (“you”, “user”) and LOUD srl (“LOUD”, “we”, “us”, “our”) governing your use of the mobile application SuperShift AI: PDF a Calendar (the “App”).

By installing, accessing or using the App, you agree to be bound by the terms of this EULA. If you do not agree with this EULA, do not install or use the App.

This EULA is a separate document, but it is intended to be read together with our Terms and Conditions of Use and Privacy Policy. In case of inconsistency, this EULA governs the licence and use of the App as software, while the Terms and Conditions govern the broader contractual relationship and services.

1. Licence Grant

Subject to your compliance with this EULA and the applicable Terms and Conditions, LOUD grants you a limited, non-exclusive, non-transferable, revocable licence to:

Download, install and use one copy of the App on each mobile device that you own or control;
Use the App solely for your personal and/or professional internal use, in accordance with this EULA, the Terms and Conditions, and all applicable laws.

This licence is granted only for iOS and Android versions of the App downloaded from official app stores (such as Apple App Store and Google Play Store), unless otherwise specified.

2. Restrictions

You may not, and you agree not to permit or enable others to:

Copy, modify, adapt, translate, or create derivative works based on the App or any part thereof;
Reverse engineer, decompile, disassemble or attempt to derive the source code of the App, except to the extent that such activity is expressly permitted by applicable mandatory law;
Remove, alter, or obscure any copyright, trademark or other proprietary notices from the App;
Resell, rent, lease, lend, sublicense, distribute, or otherwise transfer the App or any rights in the App to any third party;
Use the App to provide services to third parties on a commercial basis, except as allowed by the Terms and Conditions or a separate written agreement with LOUD;
Use the App in any manner that could disable, overburden, damage, or impair the App, our servers, or other users’ devices;
Use the App for any unlawful, fraudulent or unauthorised purpose, or in violation of any applicable law or regulation.

Any attempt to perform the above actions is a violation of LOUD’s rights and may result in termination of this EULA and your access to the App.

3. Ownership and Intellectual Property

The App (including all code, graphics, design, interfaces, AI models, algorithms, text, logos and any related documentation) is owned by LOUD srl or its licensors and is protected by copyright, trademark and other intellectual property laws.

This EULA does not transfer to you any ownership rights in the App. You are granted only a limited licence to use the App as expressly set out in this EULA.

Any rights not expressly granted herein are reserved by LOUD and its licensors.

4. User Data and Content

The App allows you to upload or provide certain content and data, including but not limited to:

Images, photos, PDFs, screenshots or similar documents containing your work schedules or shift tables;
Information extracted from those files, such as dates, times, shift types and notes;
Other data related to your shifts and calendar events.

You remain the owner of such content and data (“User Content”).

By using the App, you grant LOUD a worldwide, non-exclusive, royalty-free, sublicensable licence to:

Store, process and use your User Content for the purpose of operating, maintaining and improving the App;
Perform AI-based extraction and conversion of your User Content into shift data and calendar events;
Use User Content, in aggregated, pseudonymised or anonymised form, to train, improve and develop our technologies and machine learning models, always without selling your User Content or sharing it externally for third-party marketing.

For more details on how we process personal data, please refer to our Privacy Policy.

5. Third-Party Services and Components

The App may rely on or interoperate with third-party services and platforms, including but not limited to:

Apple (App Store, Sign in with Apple, iOS / iCloud Calendar);
Google (Google Play, Sign in with Google, Google Calendar, Firebase, Google Cloud);
Microsoft (Outlook / Exchange calendars, where supported);
Amazon Web Services (AWS) (storage and backup infrastructure);
Other similar third-party providers.

Your use of such third-party services is subject to their respective terms of service and privacy policies. LOUD is not responsible for the availability, accuracy, security, or content of any third-party service.

The App may also include or depend on third-party and open-source components distributed under separate licences. Such licences may apply instead of or in addition to this EULA with respect to those components and may grant you rights to use those components beyond what is described here. LOUD may update the list of such components over time as the App evolves.

6. Updates, Changes and Beta Status

The App is currently in a beta or early-stage phase of development. As such:

Some features are experimental, may contain bugs, and may not work correctly in all situations;
AI-based extraction and scheduling may be inaccurate, incomplete or fail in certain cases;
The App may change frequently as we improve and refine it.

LOUD may, from time to time and at its sole discretion:

Provide updates, upgrades, patches or new versions of the App;
Add, modify or remove features and functionalities, temporarily or permanently;
Discontinue or limit access to the App or any part thereof.

Updates may be installed automatically or may require manual installation. Certain features or services may not function properly unless you install the latest version of the App.

This EULA applies to all updates and new versions of the App, unless a different licence is provided with such update or new version.

7. Support and Maintenance

LOUD may provide basic support for the App, at its discretion, via email or help channels indicated in the App or on our official pages.

However, LOUD has no obligation to provide specific levels of support, uptime, or response times, unless expressly stipulated in a separate written agreement.

You can contact us for support at:
📧 hello@shiftcalendar.it

8. No Warranty

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE APP IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITH ALL FAULTS AND WITHOUT ANY WARRANTY OF ANY KIND.

LOUD AND ITS LICENSORS EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO:

WARRANTIES OF MERCHANTABILITY;
FITNESS FOR A PARTICULAR PURPOSE;
ACCURACY, RELIABILITY OR COMPLETENESS;
NON-INFRINGEMENT OF THIRD-PARTY RIGHTS;
AVAILABILITY, SECURITY, ERROR-FREE OPERATION OR COMPATIBILITY.

In particular, LOUD does not warrant that:

The App will correctly read, interpret or extract information from all types of images, PDFs or documents;
The generated shift data or calendar events will be accurate, up-to-date or complete;
The App will be free from interruptions, delays, security vulnerabilities, viruses or other harmful components.

You are solely responsible for reviewing and verifying your work schedules and calendar events before relying on them.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

LOUD, ITS DIRECTORS, EMPLOYEES AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, BUSINESS INTERRUPTION OR OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE APP;
LOUD SHALL NOT BE LIABLE FOR ANY DAMAGES OR LOSSES ARISING FROM ERRORS, INACCURACIES OR OMISSIONS IN YOUR SHIFT DATA, WORKING HOURS, SCHEDULES OR CALENDAR EVENTS GENERATED BY THE APP OR WRITTEN INTO YOUR CALENDAR;
IN ANY CASE, LOUD’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THIS EULA OR YOUR USE OF THE APP SHALL BE LIMITED TO THE GREATER OF:
- (A) THE TOTAL AMOUNT PAID BY YOU (IF ANY) FOR THE USE OF THE APP DURING THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM; OR
- (B) ONE (1) EURO.

Nothing in this EULA shall exclude or limit liability that cannot be excluded or limited under applicable law (for example, liability for gross negligence, wilful misconduct, or personal injury caused by negligence).

10. Export Control and Sanctions

You represent and warrant that you:

Are not located in a country or territory that is subject to a comprehensive embargo or sanctions imposed by the European Union, United States, United Kingdom, or other applicable jurisdictions;
Are not listed on any government list of prohibited or restricted parties;
Will not use or export the App in violation of applicable export control or sanctions laws.

You agree that you will not use the App for any purpose prohibited by applicable export control and sanctions laws, including, without limitation, the development or use of weapons or in connection with restricted end users or end uses.

11. Termination

This EULA is effective from the moment you install or first use the App and will remain in effect until terminated by either you or LOUD.

You may terminate this EULA at any time by:

Ceasing all use of the App; and
Deleting the App from your devices.

LOUD may terminate this EULA, or suspend your access to the App, immediately and without notice if:

You breach this EULA or the Terms and Conditions;
Your use of the App may cause harm or liability to LOUD, other users, or third parties;
Required by law or by a competent authority;
LOUD decides, at its sole discretion, to discontinue the App.

Upon termination of this EULA:

The licence granted to you under this EULA will immediately cease;
You must stop using the App and delete all copies from your devices;
Sections which by their nature should survive termination (including but not limited to sections on ownership, no warranty, limitation of liability, export control, and governing law) shall continue to apply.

12. Governing Law and Jurisdiction

This EULA shall be governed by and construed in accordance with the laws of Italy, without regard to its conflict of law principles.

Any dispute arising out of or in connection with this EULA, the App or its use shall be subject to the exclusive jurisdiction of the courts of Brescia (Italy), to the extent permitted by applicable law.

13. Apple App Store Specific Terms

If you obtained the App from the Apple App Store, the following applies:

This EULA is concluded between you and LOUD srl, not with Apple. Apple is not responsible for the App or its content.
Apple has no obligation to provide any maintenance or support services for the App.
To the maximum extent permitted by law, Apple has no warranty obligation with respect to the App, and Apple shall not be responsible for any claims, losses, liabilities, damages, costs or expenses arising out of any failure of the App to conform to any warranty.
Apple is not responsible for addressing any claims by you or third parties relating to the App or your possession and/or use of the App, including but not limited to:
- product liability claims;
- any claim that the App fails to conform to any applicable legal or regulatory requirement;
- claims arising under consumer protection, privacy or similar legislation.
In the event of any third-party claim that the App or your possession and use of the App infringes a third party’s intellectual property rights, Apple shall not be responsible for the investigation, defence, settlement or discharge of such claim.
You represent and warrant that:
- you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country; and
- you are not listed on any U.S. Government list of prohibited or restricted parties.
You agree to comply with any applicable third-party terms of agreement when using the App (for example, your wireless data service agreement).
You acknowledge and agree that Apple and its subsidiaries are third-party beneficiaries of this EULA, and that, upon your acceptance of this EULA, Apple will have the right (and will be deemed to have accepted the right) to enforce this EULA against you as a third-party beneficiary.

14. Google Play Specific Terms

If you obtained the App from Google Play, you also acknowledge that:

This EULA is between you and LOUD, and not with Google;
Google is not responsible for the App, its content, or any claims associated with it;
Your use of the App must comply with the then-current Google Play Terms of Service;
Google shall have no obligation or liability to you with respect to the App or this EULA.

15. Language and Translations

This EULA is provided in English, which is the official and controlling language for its interpretation.

Any translations of this EULA into other languages are provided solely for convenience. In case of discrepancies or conflicts between the English version and any translation, the English version shall prevail.

16. Miscellaneous

Entire Agreement: This EULA, together with the Terms and Conditions and Privacy Policy, constitutes the entire agreement between you and LOUD regarding your use of the App.

Severability: If any provision of this EULA is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

No Assignment by You: You may not assign or transfer this EULA or any rights granted hereunder, by operation of law or otherwise, without LOUD’s prior written consent. LOUD may assign this EULA at its discretion.

No Waiver: Failure by LOUD to enforce any provision of this EULA shall not be deemed a waiver of such provision or any other provision.

17. Contact Information

If you have any questions about this EULA or the App, you can contact us at:

📧 hello@shiftcalendar.it
📮 LOUD srl – Via Vittorio Emanuele II, 1 – 25122 Brescia (BS), Italy